Refund policy

Every Miyaar timepiece is backed by our 7-Day Inspection Privilege and 1-Year Comprehensive Horological Warranty.

1. Return and Exchange Eligibility

To be eligible for an exchange or refund under our 7-Day Inspection Privilege:

  • The timepiece must be in its original, unworn condition, with no case scratches, strap creases, or buckle marks.
  • All original protective films, hangtags, serialized Certificate of Authenticity, and presentation box must be intact.
  • Please contact our concierge team within 7 days of receiving your order.

2. How to Request a Return or Exchange

Contact our concierge team with your order number and a photo of the timepiece. We’ll guide you through these steps:

  1. Contact us: Message us on WhatsApp at +92 317 1930230 or email miyaarwatches1@gmail.com.
  2. Arrange the return: We’ll coordinate a courier pickup where available, or provide instructions for sending the item to our atelier for inspection.
  3. Inspection and resolution: After we receive the item, our team will inspect it. If the return is approved, we’ll arrange the agreed refund or exchange and confirm the next steps with you.

3. Items That Arrive Damaged or Defective

We inspect each watch before dispatch. If your order arrives damaged or has a mechanical fault, contact us within 48 hours of delivery and include your order number and photos of the issue. Our team will review the report and coordinate an appropriate resolution.

4. One-Year Movement Warranty

Beyond the 7-day inspection period, your timepiece is covered by our 1-Year Movement Warranty. If your watch requires movement service during the warranty period, contact our concierge team to discuss assessment and service arrangements.

Contact Us

For return, exchange, or warranty assistance: